Patient Access Service Rep

New Berlin, Wisconsin

MARS Solutions Group is looking for an experienced PSR for our client located in New Berlin, WI. Our client is a healthcare organization committed to providing high-quality care for patients. They believe in fostering a work environment filled with collaboration, courtesy, and opportunities for professional growth, and have received numerous employment accolades such as, “National Top Workplace” from WorkplaceDynamics.



The Patient Access Service Rep (PASR), follows the Client Performance Excellence Customer Service Standards. Greets and arrives patients. Verifies and updates demographic information. Collects monies for copays, supplies, and services rendered. Balances daily cash collections. Obtains patient signatures. Assists patients with ancillary appointment scheduling and forms. Schedules, cancels, and reschedules patient appointments. Answers and directs telephone calls. All other duties as assigned.


A minimum of two years of prior experience as a receptionist/assistant or related field is required.   Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills a must. Must have excellent customer service skills. Must be proficient in Microsoft Outlook and Word.  Knowledge of medical terminology and EpicCare is preferred. Proficiency in Microsoft Excel is preferred. Previous experience in a healthcare setting is preferred


High School diploma or equivalent is required. 


About MARS Solutions Group:

MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.