Desktop Support - 3

Madison, Wisconsin

MARS Solutions Group is looking for an experienced Desktop Support located in Madison, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability.


Project Description:

  • This position will provide 2nd level technical assistance in support and preparation of desktop supported applications and hardware.
  • This position requires extensive knowledge and experience with desktop technology including, but not limited to, Windows desktop operating systems, desktop applications, MacBook Pros, multi-function devices (print/fax/copier/scanner), and wireless devices such as Android smartphones, Apple iPads and MiFi wireless hotspots.
  • This position receives escalated level support issues from an internal Service Desk.
  • The incumbent shall have 3 or more years of experience in a Desktop Support position and be familiar with a variety of concepts, practices and procedures relating to Desktop Support.
  • This Desktop Support position relies on extensive experience and judgment to plan and accomplish goals.
  • This Desktop Support position is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on day-to-day end user issues.
  • A wide degree of self-direction, prioritization and latitude is expected.


  • On call/stand-by hours will be required with this position.
  • Must be able to lift 50lbs. as needed.
  • Must have a valid WI Drivers License.


Must Have Skills:

Experience in providing 2nd level technical support for desktop supported applications and hardware.

Experience in supporting Windows desktop operating systems (Windows 10), MacBook Pros, multi-function devices (print/fax/copier/scanner).

Experience providing support for Android smartphones, Apple iPads and MiFi wireless hotspots


About MARS Solutions Group:

MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.